Refund Policy

At Siraj's Scrub, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to assist you with a smooth and hassle-free refund process.

Eligibility for Refunds

• The product you received is damaged or defective.
• You received an incorrect item that doesn’t match your order.
• The item is unused, unwashed, and returned in its original packaging.

Refund Process

1. Initiate a Request

   Contact our customer support team within 7 days of receiving your order. Provide your order number, details of the issue, and supporting evidence (e.g., photos of the product).

2. Return the Item

   If your refund request is approved, you’ll need to return the product to the address provided by our team. Ensure the product is securely packaged to avoid damage during transit.

3. Refund Approval

   Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund. Refunds are processed within 5-7 business days after approval.

Refund Options

• Original Payment Method: The amount will be credited back to your payment source.
• Store Credit: Opt for store credit to use on future purchases.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Customized or personalized products.
• Items purchased during clearance sales or special promotions.

Shipping Costs

• Shipping costs are non-refundable unless the issue was caused by an error on our part (e.g., wrong or defective item sent).
• Return shipping costs are the responsibility of the customer unless otherwise agreed upon.

Contact Us

For any refund inquiries or support, please reach out to us:

• Address: G1 Market, G Block, Johar Town, Lahore, Pakistan
• Email: sirajsscrubhub@gmail.com
• Phone: +92 306 4531658

Your satisfaction is our priority, and we’re here to ensure a seamless shopping experience at Siraj's Scrub.